Phila Art

It is an online e-commerce platform of the registered business entity M/S Phila Art which is a registered business based in India. The online platform was launched in 2014 and subsequently modified in 2022.

It sells Collectible Postage Stamps, Coins, Bank Notes, Accessories, Philatelic & Numismatic Books and Artworks through its website to collectors in India and all around the World.

Even though Phila Art is based out of India, it ships its goods to not just Indian Collectors but to Collectors all over the world through the means of EMS or Registered Airmail Service of India Post.

For any queries related to Product (for eg. requesting scans etc.) or Service, you may send an email to philaarthelp@gmail.com or support@philaart.com.
Alternatively, you may Call/Whatsapp on the number – +91-7488668376 (Monday to Saturday 12 noon to 6pm IST). Please allow a maximum of 24 hours to attend to the email. We will try our best to respond to your queries as early as possible. Further, If an Indian user requires a GST Invoice to avail Input Tax credit, he may email to us with a copy of his/her GST certificate within 48 hours of placing the order. After reviewing the GST certificate a Tax Invoice will be emailed to meet the compliance.

Phila Art offers you multiple payment methods. The Payment Gateway used for for Indian Customers is Payu Money and for International Customers its Paypal.

Whatever your online mode of payment, you can rest assured that Phila Art’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, E-Gift Voucher (eGV) or Credit & Debit cards to make your purchase.
Phila Art also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

There are NO hidden charges when you make a purchase on Phila Art. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the weight of your order and the mode of shipping that you opt for for example Speed Post (premium service), Registered Post (economical service).

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit Cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used for eg. Flyte, Wallet and eGV payments/top-ups.

Your online transaction on Phila Art is secure with the highest levels of transaction security currently available on the Internet. Phila Art uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Phila Art are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Phila Art realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.


You may also find the following links helpful –

1. Shipping Policy
2. Cancellation, Return & Refund Policy
3. Privacy Policy
4. Terms & Conditions

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